Text-to-911 Operational at all Linn County 911 Centers
All Linn County Public Safety Answering Points (PSAPs), including the Cedar Rapids Joint Communications Center, Linn County Sheriff’s Office, and Marion Police Department, have text-to-911 capabilities. All three PSAPs have completed necessary upgrades and tested the technology so that cellular phone users can send a text message to 911 in an emergency.
While actually calling 911 is the preferred method of contacting emergency dispatch centers, the ability to text 911 can be useful in situations in which a voice call to 911 is impossible, but be sure to include your location in your message. Examples include a medical condition that makes it impossible for the caller to speak, or a home invasion or domestic situation where the caller would be endangered by speaking on the phone.
This new service will also prove beneficial for members of the deaf community, who often rely on others or technology to make a phone call.